§ 1 General - Scope

1. Our general terms and conditions apply to all journeys on the passenger ship “Der

Flying Dutchman” of the VOC Reederei GmbH and for all others connected with it

Services and deliveries by us.

They do not apply to charter trips; in this respect, our general terms and conditions apply exclusively

Terms and Conditions for events (charter trips).

2. Our General Terms and Conditions of Travel apply exclusively; opposing or of

We do not recognize any conditions of the passenger that deviate from our travel conditions, unless we have expressly agreed to their validity in writing. Our driving conditions

apply even if we are aware of conflicting or our travel conditions

deviating conditions of the passenger, the delivery or service to the passenger

execute without reservation.

3. All agreements between us and the passenger for the purpose of executing this contract

are made are set out in writing in this contract.

4. Our General Driving Conditions apply to both consumers and

to entrepreneurs, legal entities under public law and public law

Special assets, unless otherwise applies below.

5. With the purchase of a ticket, the signing of a booking or a

passenger transport contract, the passenger recognizes our General Terms and Conditions of Travel

binding.

§ 2 Tickets

1. Tickets are available in the office before the start of the journey, from our employees on board or

to purchase online.

2. The tickets contain the data of the specific journey (description of the journey, date,

time, place of departure) and are electronically created and printed.

3. Tickets purchased without a discount are transferrable until the start of the journey.

4. Tickets must be presented personally when boarding, kept during the journey and presented upon request. The tickets are only valid on the printed day of travel. If no valid ticket is presented during a ticket inspection, the required ticket is

to redeem.

5. If the ticket was purchased for more than one person, the contractual partner has that

Be the first to board the ship.

6. If the ticket includes gastronomic services, the VOC shall be responsible for the services

Reederei GmbH only one contract. Excluded from this are such gastronomic ones

Services that can be booked optionally.

7. Purchased tickets will not be refunded if the journey is not taken. When reducing the

Number of people for group tickets that were purchased in advance, no fare refunds will be made.

The passenger is not permitted to interrupt the journey.

8. Pre-order is automatically linked to pre-sale.

§ 3 Vouchers

Vouchers of any kind apply to all offered by us at the time of redemption

schedule services. The regulations apply to vouchers for certain services

purchased tickets apply accordingly. There is a right to a cash payment

Not. An extension of vouchers is excluded.

The statutory limitation periods apply to the redemption of the voucher. The start of the period is

End of the year in which the voucher was purchased.

§ 4 Voucher

If a voucher is issued by a third party, there is no contract with the VOC shipping company

GmbH. The regulations apply to vouchers accepted by VOC Reederei GmbH

purchased tickets accordingly

§ 5 fare

1. The fare is based on the price lists valid at the time the contract is concluded. the

Price lists can be viewed online on the VOC Reederei GmbH website.

2. Discounts that are usually given as percentage discounts always refer to

the regular fare minus the specified percentage and rounded up to the nearest 0.10

Euro. Only one discount is ever granted upon request.

3. Unless otherwise stated, the prices are inclusive of all costs incurred

Fees and charges as well as the applicable VAT

§ 6 Terms of payment

1. Tickets purchased in the office, on board or in the online shop are available immediately

Payment due.

2. Tickets purchased by telephone are due for payment within 14 days after the booking confirmation has been sent, but no later than one day before the day of travel. The date of the booking confirmation is decisive.

3. The passenger is only entitled to exercise rights of retention and offsetting

with regard to or with an undisputed or legally established counterclaim. The passenger remains fully entitled to exercise rights of retention based on this contractual relationship. The set-off or retention becomes effective with its written declaration.

§ 7 Cancellation by the passenger

1. A cancellation by the passenger of the contract concluded with us can only be

written form.

A reduction in the number of people is considered a cancellation, as is a total cancellation of the event

Booking.

2. The following applies in detail:

The fare for issued tickets will not be reimbursed.

§ 8 Timetable Changes

1. In the event of storms, hail and other unfavorable weather conditions, as well as by us

technical defects through no fault of our own and in the case of waterway or lock closures, we can cancel the trip or change the route. In these cases, events on our ship can also be held while the ship is lying.

Claims for reimbursement and reductions are excluded in such cases; This also applies to

the failure of the public address system (music, explanation of the cityscape) through no fault of our own.

In all these cases, there is no entitlement to a fare reduction.

2. The instructions of the ship's crew and the skipper, who have domestic authority for the VOC

Reederei GmbH must be obeyed in the interest of regular traffic and for the safety of the passengers. This applies in particular to staying on the outer deck and the instructions on how passengers should behave when crossing bridges. Especially when driving through the Landwehr Canal and over the inner-city Spree, there are increased safety regulations when crossing low bridges.

3. Smoking is not permitted on board.

4. Passengers are not permitted to board and disembark in and at locks.

5. Passengers may be disembarked by the ship's crew if they

permanently violate general driving conditions. Refund and Compensation Claims

are excluded in these cases.

6. VOC Reederei GmbH reserves the right to take drunk persons or groups with them

Exclude predominantly intoxicated persons from the journey and, if necessary, expel them from the ship.

Section 9 Withdrawal by VOC Reederei GmbH

1. We have the right to withdraw from the contract if the minimum number of passengers is not reached

will.

In these cases, VOC Reederei GmbH will reimburse the fare. beyond that

Claims are excluded.

2. We have the right to withdraw from the contract without further reminder if the fare and any ancillary services booked have not been paid by the due date.

Section 10 Liability

1. We are liable with the diligence of a prudent businessman for our obligations from the

Contract. Passenger claims for damages are excluded.

Excluded from this are damages resulting from injury to life, limb or

Health, if we are responsible for the breach of duty, as well as other damage that

an intentional or grossly negligent breach of duty by us, and damage which

on an intentional or negligent breach of contractual obligations by us

based.

A breach of duty by us is equivalent to that of a legal representative or vicarious agent

same.

Should disruptions or defects occur in our services, we will, upon knowledge or on

immediate complaint by the passenger, endeavor to remedy the situation. The passenger is

obliged to make a reasonable contribution to remedy the disruption and any possible

to minimize damage. Furthermore, the passenger is obliged to notify us in good time

to point out the possibility of exceptionally high damage occurring. disturbances or

Defects must be reported by the passenger immediately during the journey to the inspection.

2. Parents or accompanying persons are responsible for supervising children. They have

in particular to ensure that the safety of the children is not endangered by their behavior on board and on the jetties.

§ 11 Loss of or damage to items brought along

1. Any (personal) items carried on the ship are at the risk of the passenger.

We assume no liability for loss, destruction or damage, not even for

Financial losses, except in the case of gross negligence or intent in the fulfillment of contractual obligations

obligations by us. In addition, all cases in which safekeeping is a typical contractual obligation due to the circumstances of the individual case are exempt from this release from liability

excluded. Apart from the cases mentioned in sentence 3, a custody agreement is required

express agreement.

2. Items left behind will only be sold at the request, risk and expense of the person concerned

passenger forwarded. We keep things for 3 months; after that, the items will be handed over to the local lost and found office, provided they are of recognizable value. The passenger has to bear the costs of safekeeping. If there is no recognizable value, we reserve the right to destroy the goods at the expense of the passenger after the period has expired.

3. Lost property is immediately with the ship's crew for forwarding to the stern and

Kreisschiffahrt GmbH.

§ 12 Passenger liability for damage

The passenger is liable for all damage caused by him to the ship, equipment, inventory,

Steganlagen etc.

§ 13 Miscellaneous

1. Flammable, explosive, caustic and foul-smelling substances are not transported.

2. Bicycles are not transported.

3. Wheelchairs are permitted. A guarantee for the entrainment is however only

granted if booked in advance.

4. Pets are not permitted.

So-called lap dogs (up to 5 kg) are permitted. The prerequisite is that

Ship is not fully booked and the dog is behaving calmly.

Larger dogs (over 5 kg) are regularly excluded. dogs are on

to keep the board on a leash for a short time.

Guide dogs as companion dogs can generally be taken along free of charge.

5. The private use of musical instruments and sound reproduction devices is not permitted on board

permitted.

6. Bringing and consuming food and drinks brought on board the ships

is strictly forbidden. VOC Reederei GmbH reserves the right to carry out checks.

§ 14 Final Provisions

1. Verbal ancillary agreements are only binding if confirmed in writing. changes or

Supplements to the contract, the acceptance of the application or these terms and conditions require the

Written form. Unilateral changes or additions by the passenger are invalid.

2. The place of performance and payment is the registered office of VOC Reederei GmbH.

3. The exclusive place of jurisdiction for commercial transactions is the registered office of the VOC shipping company

GmbH. The same applies if the passenger meets the requirements of § 38 Para. 2 ZPO and

has no general place of jurisdiction in Germany.

4. German law applies. The application of the UN sales law is excluded.

5. Should individual provisions of these General Terms and Conditions be ineffective or

be void, the effectiveness of the remaining provisions shall not be affected thereby. In addition, the statutory provisions apply. The parties are obliged to replace the ineffective provision with one that comes as close as possible to the meaning of the ineffective provision and is effective.